TMW

No one within TMW would disagree that Emma is the beating heart the agency. Joining nearly 20 years ago as a junior account handler, she became Managing Director in June 2023.

Working tirelessly alongside clients and internal teams to consistently raise the bar, Emma's relentless energy has been crucial in building confidence, strengthening existing client relationships and helping TMW secure an impressive new business success rate. Emma’s career perfectly exemplifies TMW’s approach. Cutting her teeth as a specialist in customer engagement, loyalty, social and digital, she has been instrumental in elevating the agency to where it is today: regularly winning the biggest and best briefs, whether in CRM, brand, social, or anything in between. Emma can proudly lay claim to playing a significant role in the success of the agency on all fronts. She has helped create an environment where our people feel happy, secure, included and enjoy work – 88% of people would recommend the agency to a friend, whilst 91% believe we have leading inclusive working practices. And is lauded by our clients and prospects alike – with 4 years of double digit growth and benchmark-setting RAM scores.